You may request a copy of your medical and billing records for as long as we required by law to maintain them. In certain circumstances, we may deny your access to these records, and you may appeal certain types of denials. You will need to complete a form to request access to or copying of PHI. Normally, you will be provided the requested records within 30 days. We have the right to charge a reasonable fee for copying any records for you. If you wish to inspect and/or copy your PHI, contact our Compliance Officer.

All records request must be done so in writing and accompanied with a copy of a valid driver's license for signature verification. Only the patient or one with a current Power of Attorney may make the request. You can send us a personal letter or download a Records Request form.

All requests should be mailed to:

• Transcare Medical
• Attn: Records
• P.O. Box 1957
• Flowery Branch, GA 30542

Or Faxed to (678) 343-6776 Attn: Records

Please note:

• All requests must be made in writing
• All requests must be accompanied with a copy of valid driver's license
• You may requests records be sent to you via Cetified US Mail, via secure email, or fax
• Invoices for postage and reasonable records fees, as allowed by law, must be paid in full before records will be sent
• We reserve the right to deny requests:
  • If we cannot verify signature of the requesting party
  • Until the invoice for the request has been paid in full
  • If we cannot validate the address, fax # or email address to send the records to
  • If requested to send records via e-mail, you will be required to create a login and password to open the email
  • If the Power of Attorney cannot be verified (if applicable)